Hostinger’s refund policy is a 30-day money-back guarantee on hosting: cancel within 30 days of buying and you can get your money back for the hosting plan. Domains and some add-ons are not refundable, and renewals are treated differently from first purchases, so the amount you get back can be less than what you paid.
To request a Hostinger refund, open the chat in hPanel within the 30 days and ask support to cancel and refund the service. If you just want to stop paying in the future, you don’t need a refund at all; turn off auto-renewal and the plan runs to the end of its term.
Hosting is refundable within 30 days of purchase. Domains and some extras usually aren’t. Back up your site before you cancel, and check Hostinger’s own refund policy page for the current list of exceptions.
The money-back guarantee
The Hostinger money-back guarantee has been a long-standing part of its offer. It lets you try a hosting plan for 30 days and leave without paying for it if it doesn’t suit you. The window starts from the date of purchase, not from the date you first log in or launch your site, so start testing early.
This matters most for long prepaid terms. Hostinger’s lowest prices need a multi-year prepay, so the first 30 days are your chance to confirm the plan is right before you’re committed. Our Hostinger review covers what to check: speed, the hPanel dashboard, email and support.
What isn’t refundable
The guarantee covers the hosting itself. Several things are typically excluded:
- Domain registrations and transfers: once a domain is registered, the fee goes to the registry and generally can’t be reversed. You keep the domain.
- Free domains on hosting plans: if your plan included a free domain and you get a refund on the plan, the domain’s cost may be deducted from the amount returned.
- Some add-ons: certain extras, such as some security or SSL products, can be non-refundable.
- Renewals: renewal payments may follow different rules from first purchases, so don’t count on refunding an auto-renewal you forgot about.
These details change, and they can vary by product and payment method. Read the refund policy page on Hostinger’s site before you buy, and again before you ask for money back.
How to request a refund
- Back up your website and email first (see below). After cancellation, your files may be removed.
- Log in to hPanel and check the purchase date in the billing area, so you know you’re within the 30 days.
- Open the chat and say you want to cancel the plan and request a refund under the money-back guarantee. Ask for a human agent if the AI assistant can’t process it.
- Name the exact service and order, and confirm which items are being refunded and which aren’t.
- Keep the chat transcript or email confirmation until the money arrives.
hPanel’s billing section may also offer a cancellation option with a refund request built in. Where exactly it sits changes over time, so confirm in hPanel. Refunds generally go back to the original payment method, and the time it takes to appear depends on your bank or payment provider. Need help reaching an agent? See how Hostinger customer service works.
How to cancel a Hostinger subscription
Cancelling and refunding are two different things. If you’re past the 30 days, or you simply don’t want to renew, the safest move is usually to switch off auto-renewal rather than cancel right away.
- Turn off auto-renewal: in the billing area of hPanel, find the subscription and disable automatic renewal. The service keeps running until the end of the term you paid for, then expires. Your site stays online in the meantime.
- Cancel immediately: this ends the service now. Outside the guarantee window you normally won’t get money back for the unused time, so there’s rarely a reason to do it early.
If you’re leaving because of the renewal price rather than the service, read our renewal price guide first. Prepaying a new long term, or applying a deal from our Hostinger coupons page on a fresh plan, can sometimes beat moving hosts.
Your data after cancelling
When a hosting plan is cancelled or expires, the files, databases and mailboxes on it are removed after a period, and you shouldn’t count on getting them back. Take your own copy before you cancel:
- Download a full backup of files and databases from hPanel’s backups section, or use a WordPress backup plugin.
- Export or copy your email if your mailboxes are hosted on the plan.
- Save your DNS records, especially MX and TXT, if Hostinger manages your DNS.
- Check whether your domain is registered at Hostinger. It’s separate from hosting and stays yours until it expires.
Moving to another host? Set up the new one before cancelling, following our zero-downtime migration guide, so visitors never see a gap.
Longer guarantees elsewhere
Thirty days is standard in shared hosting, and it’s enough time to find out whether a host works for you. If you want a longer safety net, a couple of hosts go further:
- DreamHost is known for an unusually long money-back window on shared hosting, and it also offers month-to-month billing, so you don’t have to prepay years to start.
- InMotion also offers a long money-back window on many of its plans.
Confirm the current terms on each host’s site, as they also exclude domains and some extras. A long guarantee is a nice bonus, but speed, support and renewal pricing matter more over the life of a site.
FAQ
Does Hostinger give full refunds?
For hosting cancelled within 30 days, yes, minus anything non-refundable such as a domain registration. Check Hostinger’s refund policy page for the current exceptions.
Can I get a refund after 30 days?
Generally not for hosting. After the guarantee ends, your best option is to turn off auto-renewal so you aren’t charged again.
Will cancelling delete my website?
Eventually, yes. Cancelled or expired hosting is removed after a period. Download a full backup before you cancel.
Do I keep my domain if I cancel hosting?
Yes. The domain is a separate registration and stays yours until it expires. You can point it at another host or transfer it to a different registrar once the 60-day lock has passed.